KVVEH

serving the urgent after-hours needs of companion animals in West Virginia's Kanawha Valley and beyond

COVID-19 POLICY 
Updated MARCH 25, 2020

KVVEH is committed to being available for your pets when you need us most. In light of the current COVID-19 pandemic, we are taking specific measures to limit physical contact at our hospital. Communications and waiting areas will be managed differently than you’re used to, but we will continue to provide the same high quality, compassionate veterinary emergency medicine and surgery that you have come to expect from us. 

All pets will be triaged on arrival but clients will be asked to wait in their vehicles while their animals are examined and to be available by cell phone for discussion. This will limit exposure to infectious disease and allow time for appropriate sanitation.


  • If you have a fever or symptoms of respiratory disease, please make arrangements for someone else to bring your pet to our hospital. 

  • Until further notice, KVVEH will be providing curbside service only in order to limit potential exposure to infectious disease to you and to our team.

  • Please call our hospital from your cell phone when you arrive and we will bring our paperwork and release forms to you there. If you do not have a cell phone, you may ring the doorbell and we will meet you at the door.

  • Your pet will be triaged upon arrival and if they are found to be in need of immediate treatment, they may be taken to our treatment area (with your permission, of course).

  • Our veterinarian will contact you on your cell phone to discuss and agree upon a plan of action for your pet.

  • If your pet is found to be stable at triage, they will be seen by the veterinarian in the order of arrival. Please understand that we are working diligently to move things as quickly as possible while still providing thorough and high quality emergency and critical care to a large number of patients.

  • All employees of KVVEH are required to wash their hands using a CDC-approved method between all patient and/or client interactions. 
  • As always, all areas of our hospital are disinfected with a CDC-approved disinfectant between clients and patients.

  • High-touch areas of the hospital are being cleaned and disinfected frequently. This includes but is not limited to table tops, counter tops, light switches, computers, writing utensils, clinic phones, door knobs, bathroom sinks, and toilets.

  • We are minimizing all person-to-person contact, and we have asked our team to refrain from shaking hands. Your interactions with our team will be limited to one or two individuals to reduce your exposure to us as well as ours to you. If you have access to email while waiting, we can provide estimates and approvals via email to further reduce our need for direct contact. Please provide the email address you would like to use for this purpose on your check in form.

The health of your pets, you and your family, our team, and our community are of tremendous importance to us. These policies have been written with careful attention to each and we will continue to follow the guidance of the World Health Organization, Centers for Disease Control, and American Veterinary Medical Association to ensure that the actions we are taking are comprehensive and appropriate. Thank you for your patience and understanding during this challenging emergency and time of uncertainty,

Maclyn McCall, DVM and Stacey Chase, DVM
Owners, KVVEH